Pink Dahlia

We currently ship to customers in the UK and the US, and delivery is free. We’ll be shipping to other countries in due course.

Yes, within 5 hours of ordering. Click Cancel order on your order confirmation page (also linked in your confirmation email) and you'll receive a full refund automatically. After 5 hours your print goes into production and can't be cancelled, but our returns policy still applies.

If you would like a different size, frame colour or anything else changed, simply cancel and place a new order with the details you want — we're not able to amend an order directly, so cancelling and re-ordering is the way to make changes.

Every piece is made to order and finished by hand.

We aim to dispatch within 1-3 working days and send you a courier tracking number when it’s on its way.

As a guide, orders are typically delivered from the order date within 3–6 working days in the UK and 5–9 working days in the US.

These are estimates, not guarantees, and may vary at busy periods. Your piece arrives framed, float-mounted and ready to hang, with fixings included.

Yes, subject to the sizes available from our printing and framing facilities.

Please email your required dimensions to support@balfourcollection.art. We will confirm promptly whether your requested size can be produced and provide a price.

The price you see is the total you pay.

We don’t add VAT to UK orders or state sales tax to US orders.

Yes. When you order more than one piece, the saving is applied automatically at checkout — 10% off two pieces, and 15% off three or more. There’s no code to enter and nothing to request.

We accept all major debit and credit cards (Visa, Mastercard, American Express), plus Apple Pay, Google Pay, Shop Pay, PayPal, and Klarna, so you can spread the cost.

Is it safe to pay, and when am I charged?

Yes — payment is handled securely by Shopify, and is taken when you place your order, as each piece then goes into production specially for you.

Our pieces are professionally packaged for transit, so damage is rare.

Please inspect your order as soon as it arrives. In the unlikely event it’s damaged, email clear photos of both the artwork and its packaging to support@balfourcollection.art within 24 hours of delivery, and we’ll arrange a free replacement straight away — you won’t need to return the damaged piece.

Yes. We offer a 30-day satisfaction guarantee — you have 30 days from the day your piece arrives to tell us you'd like to return it. It applies to both UK and US customers. (UK customers have a statutory right to cancel within 14 days; we've extended it to 30 so you have plenty of time to live with your artwork and be sure it's right for your space.)

What condition does it need to be in?

Unused and in its original condition and packaging — so please keep the box for 30 days. The original packaging is the best protection for the piece on its return journey.

How do I start a return?

Email us first at support@balfourcollection.art with your order number. We'll send a returns authorisation and the address to use.

Who arranges and pays for the return?

You do — please use a tracked, insured service. Return postage isn't refunded, and if a piece comes back damaged through inadequate packing we may reduce the refund to reflect the loss in value.

When will I get my refund?

Once we've received your piece and checked it, we'll refund the price you paid within 14 days.

Yes. Trade accounts are available to established interior designers, architects, property developers, hospitality businesses and other relevant professionals.

Accounts initially operate on a pro-forma basis, and trade discounts depend on the value and nature of the order.

To apply, please click Trade Programme .

Balfour Collection is based in Chelsea, central London.